A happy guest is a returning guest, and a guest that will leave you an amazing review. Getting a good feedback online is now one of the most important elements to boost your business and stand out in the hospitality industry. Therefore, delivering an exceptional guest experience is an absolute must.
Christmas is a family time and has been typically considered as low season. But traditions are changing and a lot of families prefer to spend the festive season outside of home. There are 2 types of Christmas travelers: “Explorers” who want to discover new countries or cities, and “Relax-Seekers” travelling to cosy and calm locations and booking their stays for seven days or more.
Email marketing is becoming an increasingly effective tool in the hospitality industry. The statistic shows that emails are 40 times more useful in receiving new direct reservations than Facebook or Twitter posts.
We present to you the key elements you should get into place to increase your success with email marketing for your vacation rental property…
Let’s face it, trust is not enough to let your guests stay in your vacation rentals. After all, they are just strangers staying at your property for a very short period of time. Of course, it is business for you but what can you do to make their stay acceptable for both parties? Setting up rules that will govern the stay of your guests is a good idea for any property either big or small. In this article, we explore which rules are the Must-Have…
Business travelers are the type of customers that any hotelier or apartments owner would like to attract. They often have big pockets and tend to be returning guests!
Just like leisure travelers, corporate guests look for a comfortable and convenient stay. However, unlike leisure travelers, they need certain additional elements that might be tricky but not impossible to fulfill. Read up to see how to please your business guests.
A vacation rental welcome book saves your guests time looking for important information about your property and the area around your property.
We present to you 10 most important things to include when you create your welcome book…
Receiving and maintaining a five-star rating for your hotel or vacation is not an easy task. It requires a lot of hard work and investment. You might not have this rating yet but it doesn’t mean you can’t start giving your guests a five-star experience in your hotel or vacation rental property.
If you’re wondering what the secret is to achieve that, there’s no secret but just plain, old, practical wisdom you might already know or practicing already…
A surge in OTA fees has made accommodation owners rethink their booking strategies. Direct bookings provide a high ROI as it eliminates commission fees. Booking accommodation should be simple and straightforward, yet it is all too easy to commit mistakes that lead to the loss of a potential guest.
Accommodation owners know that it is crucial to market on more than just one platform, but management across various online channels is serious work.
A channel manager helps you streamline prices, availability, and reservations across multiple platforms in one place. It sends vital information to your booking engine and OTAs giving you time to focus on your guests’ stay.
Instagram just hit 1 billion subscribers, a vast place where you can engage customers and prospects alike. Statistics say that 80 percent of the social engagement on Instagram is location based; thus as a property owner, it makes sense to utilize its power not only to promote brand awareness but also to boost your vacation rental bookings.